Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused. You’ll also need the receipt or proof of purchase or else provide us with your order details to assist us in finding your purchase.

To start a return, you can contact us at cosycraftstudio1@gmail.com. Please note that returns might need to be sent to our address in Miri, Sarawak. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at cosycraftstudio1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges / non-returnable items
If your yarn has been open and used to crochet or knit or craft items, we will not be able to accept your return. However, if you're unsatisfied with the quality of product, please contact us at cosycraftstudio1@gmail.com where we can try to work out an exchange but this will be on a case by case basis.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cosycraftstudio1@gmail.com.